Shipping & Returns
This Shipping & Returns document applies to all orders placed on ridingbootsdrj.com for Women's Shoes. By placing an order, the buyer agrees to the terms described in this document. HongKong Spring Source Co., Limited provides shipping and return services under these terms.
Shipping Policy
Orders are processed after payment authorization and address verification. Standard shipping methods are used. Delivery timelines vary by destination, carrier capacity, customs processing, and local postal conditions. Tracking information is provided when the carrier makes it available. HongKong Spring Source Co., Limited does not guarantee a specific delivery date. The buyer must provide a complete and accurate shipping address. HongKong Spring Source Co., Limited is not responsible for delays, losses, or misdeliveries caused by incorrect address information supplied by the buyer. If a shipment is returned to HongKong Spring Source Co., Limited because the buyer did not receive it or refused delivery, the buyer bears all return shipping costs and any additional shipping costs required for reshipment.
Return Eligibility
The buyer may request a refund for any reason within exactly 14 calendar days from the date of receipt. This is a strict 14-day no-reason refund policy. The 14-day period begins on the delivery date recorded by the carrier. Requests submitted after the 14-day period are not eligible for a refund. All returned items must be unused, unworn, undamaged, and in original packaging with all original tags attached. Items must show no signs of wear, alteration, cleaning, or damage caused after delivery. Items that do not meet these condition requirements are not eligible for a refund. The buyer completely bears all return shipping costs. HongKong Spring Source Co., Limited does not provide prepaid return labels and does not reimburse return shipping charges.
Refund Processing Time
After an authorized return is received and inspected, HongKong Spring Source Co., Limited processes the refund. The refund arrival time is at least 14 days from the date the return is approved. The buyer must allow at least 14 days for the refund to appear on the original payment method. PayPal refunds take at least 14 days after approval. In some regions, local laws require up to 30 days for PayPal refunds. Where local law requires a longer period, PayPal refunds are issued within up to 30 days. The refund covers the item price. Return shipping costs are not refunded. The buyer is responsible for all costs associated with returning the item.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period is mandatory and matches the Terms of Service. Claims submitted after exactly 7 days from receipt cannot be accepted. The buyer must contact HongKong Spring Source Co., Limited at [email protected] or +852 9035 5907 and provide the order number, item details, a description of the damage or defect, and clear photographs of the item and packaging. HongKong Spring Source Co., Limited will review the claim and provide instructions. The buyer must not return damaged or defective items without receiving return authorization. Unauthorized returns are not accepted.
Return Process
Step 1. Confirm the order was received within exactly 14 calendar days. Step 2. Submit a return request to [email protected]. The request must include the order number, item name, reason for return, and photographs if the item is damaged or defective. Step 3. Wait for return authorization from HongKong Spring Source Co., Limited. Return authorization is required before shipping any item. Step 4. Pack the item securely in original packaging with all tags attached. Step 5. Ship the return package using a trackable shipping method. The buyer completely bears return shipping costs and is responsible for loss or damage during return transit. Step 6. Address the return package exactly as follows: The recipient must be HongKong Spring Source Co., Limited, the contact phone is +852 9035 5907, and the specific return address is UNIT A15 7/F PHASE 2 TSUEN WAN SUPERLUCK INDUSTRIAL CENTRE 57 SHA TSUI ROAD TSUEN WAN NT. Step 7. After the return is delivered, HongKong Spring Source Co., Limited inspects the item. Step 8. If the return meets all eligibility conditions, HongKong Spring Source Co., Limited approves the refund. The refund arrival time is at least 14 days from approval. PayPal refunds take at least 14 days and may take up to 30 days in regions where local laws require that period.
Return Conditions and Exclusions
Returned items must be unused, unworn, undamaged, and in original packaging with all original tags attached. Items that show signs of wear, alteration, cleaning, or damage caused after delivery are not eligible for a refund. Items returned without return authorization are not accepted. Items returned after exactly 14 calendar days from receipt are not eligible for a refund. The buyer bears all return shipping costs. HongKong Spring Source Co., Limited does not accept returns sent cash on delivery or freight collect. The buyer must use a trackable shipping method and retain the tracking number until the refund is complete. HongKong Spring Source Co., Limited is not responsible for returns lost in transit.
Contact Information
For shipping questions, return requests, and damaged item claims, contact HongKong Spring Source Co., Limited. Email: [email protected]. Phone: +852 9035 5907. Address: UNIT A15 7/F PHASE 2 TSUEN WAN SUPERLUCK INDUSTRIAL CENTRE 57 SHA TSUI ROAD TSUEN WAN NT. The recipient for all authorized returns must be HongKong Spring Source Co., Limited, the contact phone is +852 9035 5907, and the specific return address is UNIT A15 7/F PHASE 2 TSUEN WAN SUPERLUCK INDUSTRIAL CENTRE 57 SHA TSUI ROAD TSUEN WAN NT.